Privacy policy

Advanced Skin & Hair Inc. d/b/a Clearogen has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses Clearogen’s online information gathering and dissemination practices. Your security and privacy is our highest concern. All information gathered by this site is strictly private and confidential.

Clearogen collects the following information from customers and site visitors: We collect customer’s contact information to process your order and to send you information about our product. We also collect your IP address to help identify you and your shopping cart.

All credit card orders are processed by Authorize.net. Clearogen does not collect or store any consumer financial data.

Sharing your information. Clearogen generally does not sell or share your information with any third parties. We may share your information in the following limited circumstances:

  • To enable third party service providers (such as authorize.net) to assist or facilitate in the services we provide;
  • To comply with applicable laws and regulations or to respond to a subpoena, search warrant or other lawful request for information we receive, whether or not a response is required by applicable law; or
  • To enforce an agreement or to protect our rights;

We also reserve the right to share your information with any parent, affiliated or successor entity or in connection with any asset sale, transfer, divestiture or liquidation;

Types of Data collected

Among the types of Personal Data that Clearogen.com collects, by itself or through third parties, there are: Cookies; Usage Data; Universally unique identifier (UUID); first name; last name; email address.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using Clearogen.com.
Unless specified otherwise, all Data requested by Clearogen.com is mandatory and failure to provide this Data may make it impossible for Clearogen.com to provide its services. In cases where Clearogen.com specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact helpdesk@clearogen.com.
Any use of Cookies – or of other tracking tools – by Clearogen.com or by the owners of third-party services used by Clearogen.com serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through Clearogen.com and confirm that they have the third party's consent to provide the Data to the Owner.

Use of Information

Clearogen uses the information we collect about you for a variety of business purposes including:

  • providing our products and services, including processing your purchases or other transactions and fulfilling orders;
  • responding to your questions and requests;
  • providing you with access to certain areas and features of the Sites or Platform;
  • verifying your identity, securing the Platform and preventing fraud;
  • communicating with you, including about your account and activities on the Sites;
  • sending notice of changes to any Clearogen policy;
  • tailoring content, advertisements, and offers we provide you and recognizing you across devices;
  • improving the Sites, our products and services, and for internal business purposes;
  • allowing you to share activities on your social media pages, such as Facebook;
  • sending marketing emails. You can manage your email preferences from your account settings:
  • sending text messages (with your opt in consent).

We may share non-personal information, such as aggregate information that is not linked or reasonably linkable to any consumer or household, including via a device.

For complete legal details, detailed information on the processing of Personal Data and the option to opt-out of advertising and remarketing please visit our Privacy and Cookie Settings. ​

Third Party Websites: This site contains links to other sites that may not follow the same privacy policies as Clearogen. These sites may use and collect data in ways that Clearogen would not. Clearogen is not responsible for the privacy practices or any information or materials on these other sites. Please remember that your browsing and interaction on any other Website, including Web sites which have a link on our Website, is subject to that Web site’s own rules and policies.

Security: This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Your information is gathered through Authorize.net or Yahoo Store ordering system. This provides you with the most advanced security technology available on the internet today.

Choice/Opt-Out Clearogen provides users the opportunity to opt-out of receiving further communications from us at the point where we request information about the visitor. We also give users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

  • You can unsubscribe via OmniSend at anytime to be removed from our email list
  • You can send email to helpdesk@clearogen.com
  • You can call the following telephone number: (310) 442-9700

Correct/Update: Clearogen also gives users the following options for changing and modifying customer information previously provided.

  • 1. email helpdesk@clearogen.com
  • 2. call the following telephone number: (310) 442-9700

Contacting Us: If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

Clearogen Customer Service
11661 San Vicente Blvd. Ste 401
Los Angeles, CA 90049
helpdesk@clearogen.com

Changes: We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

SMS/MMS Privacy Policy

Clearogen is dedicated to protecting your privacy and working hard to ensure our website, and services are both safe and secure for our visitors, clients, and subscribers.

Protection of Information

Any information communicated to Clearogen for text messaging and or storage will remain in the ownership of the user, which will be stored securely in accordance with our security policy and the law. Clearogen will take the necessary steps to secure your personal information with safeguards appropriate to the sensitivity of the information. Clearogen will, at no time, rent or redistribute this information without your consent, except where legally required to do so.

Subscribing and Unsubscribing

It is policy, that just as a user must opt in to a text marketing list, they have the right to opt out of a particular text marketing list as well. When a user opts out of a text marketing list, they will no longer receive any texts unless they, themselves, re-subscribe.

Limits On Our Abilities

Even though your privacy is of the utmost importance to us, due to standing legalities, we cannot promise that personal information will not be divulged to third parties in ways not explained by this privacy policy. Furthermore, we can (and you give us permission to) divulge any information about you to private entities, law enforcement or other government officials, as we, in our sole vigilance, believe needed to address and/or answer questions or resolve problems.

Clearogen reserves the right to change this privacy policy at its discretion. Your continued use of this service after changes to this privacy policy have been posted is taken as acceptance of those changes. It is your responsibility to monitor the privacy policy to determine whether any changes have been made. This privacy policy is subject to and applicable to all privacy laws.

You acknowledge that accepting this privacy policy is a condition of your relationship with Clearogen and its services and you agree to be bound by all of its terms and conditions.